Enterprise Support I (Contract)

Location: Pittsburgh, PA, United States

Company

hirify.global is a Ford subsidiary developing in-house automated driving and hands-free ADAS technology.

What you will do

• Provide Tier I and Tier 2 enterprise IT support and manage ticket queues and incident resolution.
• Image, provision, deploy, refresh, and migrate end-user devices.
• Support G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, and desktops.
• Build and deploy SID servers and execute Zoom Room refreshes.
• Provide support for studio and All Hands events, user onboarding and offboarding, and general TechOps operations.

Requirements

• Bachelor’s degree, or an Associate’s degree with two years of employment experience, or a high school diploma/GED with four years of employment experience.
• 2+ years of IT desktop support experience with Apple MacOS and Ubuntu Linux.
• Experience with automated desktop deployments using modern configuration management systems.
• Strong understanding of wired and wireless networking, IP networking, subnetting, troubleshooting, and network tools.
• Strong familiarity with G-Suite, Zoom, Slack, and other collaboration platforms, plus extensive computer hardware knowledge.
• Strong analytical, problem-solving, communication, multitasking, independent work, and collaboration skills.

Nice to have

• Experience with Jira, Jamf, Entra, Zoom, and Splunk.
• 3+ years of overall IT support experience.
• Familiarity with ITIL standards and Microsoft Outlook 365.

Culture & Benefits

• Work alongside specialists in machine learning, robotics, cloud platforms, mapping, sensors, compute systems, testing, systems engineering, and safety engineering.
• Join an independently operated Ford subsidiary working with the pace of a technology startup.
• The contract is fixed at 12 months.