9 дней назад
IT Technical Support (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Technical Support (AI): Providing technical support for employees and contractors across desktop systems, internal infrastructure, hardware, software, and office facilities with an accent on troubleshooting, account administration, and multi-platform support. Focus on resolving escalated tickets, managing Active Directory and Microsoft 365 environments, supporting IT projects and events, and improving internal processes through automation and data-driven insights.
Location: USA - Sandy, UT
Company
develops AI, cloud, and digital software used by global businesses for customer experience management, financial crime prevention, and public safety.
What you will do
- Provide day-to-day technical support for employees and contractors through tickets, email, messaging, and phone.
- Install, maintain, upgrade, and troubleshoot computers, peripherals, mobile devices, internal systems, and office technology.
- Manage the ServiceNow support queue, resolve escalated tickets, maintain knowledge resources, and follow up on outstanding requests.
- Administer user access accounts, configure hardware, and support corporate onboarding and offboarding.
- Support IT infrastructure projects, large meetings, events, conference-room audio/video equipment, and office facilities.
- Maintain asset inventory, assist with procurement and invoices, and identify opportunities to automate and improve support processes.
Requirements
- Bachelor’s degree in computer science, an associate degree plus two years of technical support experience, or three-plus years of experience as an IT Support Engineer.
- Effective English communication is required.
- Experience with desktop support across Windows, Mac, and Linux systems.
- Experience administering Windows servers in virtual, physical, cloud-based, and on-premises environments.
- Experience managing Microsoft Active Directory, including user, computer, and service accounts, and Microsoft 365 enterprise accounts.
- Strong troubleshooting, customer service, communication, organizational, and collaboration skills.
hirify.global-to-have"> to have
- Exposure to AWS, Azure, or GCP cloud technologies.
- Experience with additional Linux distributions, authentication services, computer hardware, mobile devices, and office peripherals.
- CompTIA A+, Network+, Security+, or equivalent certifications.
Culture & Benefits
- Work with a team supporting multiple geographies and communication channels.
- Occasional travel and after-hours work may be required.
- Equal opportunity employment across protected characteristics.
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