Information Technology Field Engineer

Location: Oklahoma City, Oklahoma, with recurring onsite work at client locations throughout the metro area

Salary: Starting at $55,000 per year

Company

hirify.global provides managed IT services and onsite technical support for business clients.

What you will do

• Provide onsite tier 1–2 support for Windows and macOS desktops, Microsoft products, third-party software, and cloud applications.
• Support client systems and networks, including LAN/WAN connectivity, firewalls, routers, managed switches, wireless controllers, and access points.
• Implement and support remote access solutions, including VPNs and Remote Desktop Services.
• Perform recurring onsite maintenance, end-user support, troubleshooting, and malware remediation.
• Track incidents and time in the ticketing system, update technical documentation, and manage escalations.
• Communicate incident progress and planned changes to clients while sharing improvement opportunities with account management teams.

Requirements

• Entry-level experience with the ability to work in a mobile, client-facing onsite role.
• Knowledge of supported Microsoft desktop operating systems and Microsoft Server operating systems.
• Intermediate knowledge of Active Directory, Group Policy, Microsoft 365, Exchange, and Hyper-V.
• Solid TCP/IP, LAN/WAN, DHCP, DNS, firewall, router, switch, and wireless troubleshooting skills.
• Strong communication, documentation, organization, time management, and task-switching skills.
• High school diploma or GED equivalent required; ability to occasionally lift up to 50 pounds and drive to client sites.

Nice to have

• Associate degree or higher in a computer science-related field.
• Experience with ConnectWise or Kaseya.
• Mac/iOS experience.
• CompTIA Network+, Server+, or Security+ certification.

Culture & Benefits

• Values include client success, teamwork, integrity, accountability, and transparency.
• Health, dental, and vision insurance.
• Retirement savings options.
• Flexible time off and professional development opportunities.
• Commitment to diversity, equity, and inclusion.