Support Engineer Tier 3 (Cybersecurity)

Location: United States

Company

hirify.global provides Continuous Security Validation that helps organizations assess and optimize their cybersecurity posture against evolving threats.

What you will do

• Serve as the final escalation point for complex and critical production issues.
• Investigate problems across backend services, databases, agents, application systems, and customer environments.
• Analyze logs and observability data to identify root causes, recurring issues, and improvement opportunities.
• Troubleshoot performance, scalability, stability, networking, proxy, and firewall issues.
• Collaborate with R&D engineers on debugging and permanent fixes.
• Provide technical guidance to Tier 2 support engineers and document findings and solutions.

Requirements

• Strong background in highly technical support, backend engineering, or production engineering.
• Experience troubleshooting complex distributed systems and working with logs and observability tools.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, proxies, and firewalls.
• Experience with Windows, Linux, macOS, and agents or services running on customer machines.
• Strong debugging, analytical, problem-solving, ownership, and issue-resolution skills.
• Based in the United States.

Nice to have

• Cybersecurity background or strong interest in cybersecurity.
• Experience with endpoint agents, sensors, or security products.
• Experience with AWS, Azure, or GCP cloud-native systems.
• Familiarity with microservices, distributed architectures, and close collaboration with R&D teams.
• Fluency in Spanish and/or Portuguese.

Culture & Benefits

• Work on Continuous Security Validation products used by enterprise customers.
• Collaborate with R&D teams to improve product quality and reliability.
• Emphasis on proactive ownership, engineering best practices, and long-term solutions.