Account Operations Manager (AI)

Location: United States (Remote); candidates must be located in the United States

Salary: $140,000–$160,000 USD per year, commensurate with experience

Company

hirify.global develops AI, specialized hardware, and remote clinical solutions to improve safety and care outcomes in senior living.

What you will do

• Own the lifecycle from signed contract to live, billing customer.
• Manage account transitions, decommissions, change orders, pilots, implementation handoffs, and billing synchronizations.
• Coordinate work across Sales, Finance, Customer Success, and Implementation.
• Review current processes, identify breakdowns, and establish reliable operating systems.
• Design workflow improvements and build AI-powered automation for scalable execution.
• Maintain accountability for accurate and efficient conversion of commercial commitments into revenue.

Requirements

• 3–6 years of experience in Revenue Operations, Customer Success Operations, Implementation, or Commercial Operations.
• Experience in B2B SaaS, healthcare technology, senior living, multi-site healthcare, or a comparably complex B2B environment.
• Demonstrated ownership of complex, cross-functional processes from end to end.
• Proficiency with Salesforce and disciplined data management.
• Experience with Monday.com, Asana, or equivalent project and workflow management tools.
• Ability to work across Sales, Finance, Customer Success, and Implementation while prioritizing competing demands.

Nice to have

• Experience in senior living or multi-site healthcare.
• Hands-on interest in AI and automation, including using these tools to improve operational work.

Culture & Benefits

• Fully remote work within the United States.
• Medical, dental, and vision coverage with fully paid employee premiums.
• 401(k) program, education, well-being, and work-from-home stipends.
• Non-accrual paid time off, medical and family/parental leave.
• Mission-driven, diverse, equitable, and inclusive workplace with company retreats and growth opportunities.