CareConnect Training Operations Coordinator (Healthcare)

Location: Hybrid at Blom Administrative Campus, Columbus, Ohio 43202, US

Company

hirify.global is a healthcare system focused on supporting lifelong wellness through clinical care, learning, and operational excellence.

What you will do

• Coordinate departmental initiatives, project-related training requests, technology implementations, workflow redesigns, onboarding enhancements, and other strategic projects.
• Manage project intake, plans, timelines, milestones, risks, dependencies, status updates, and executive reporting.
• Track training resource requests, workload inventories, capacity data, utilization, priorities, and departmental commitments.
• Facilitate Agile ceremonies, maintain work management boards, track sprint metrics, and escalate impediments.
• Develop dashboards, scorecards, reports, and operational metrics covering delivery, resources, training productivity, credentialing, onboarding, LMS performance, and customer experience.
• Support standardized processes, governance documentation, lessons learned, and continuous improvement initiatives.

Requirements

• Bachelor's degree required, preferably in Business, Healthcare Administration, Education, Information Systems, Organizational Leadership, Project Management, or a related field.
• Three to five years of experience in project coordination, operations, training, healthcare, information systems, process improvement, Agile delivery, or related disciplines.
• Knowledge of project management principles, Agile frameworks, Scrum practices, and continuous improvement methodologies.
• Strong organizational, analytical, communication, facilitation, and cross-functional collaboration skills.
• Experience creating dashboards, reports, scorecards, presentations, and executive summaries.
• Strong technical aptitude and proficiency with Microsoft Office applications and reporting tools.

Nice to have

• Experience with ServiceNow, Azure DevOps, Jira, Power BI, Smartsheet, Microsoft Project, or similar tools.
• Experience supporting Agile teams as a Scrum Master or Agile facilitator.
• Knowledge of healthcare operations, Epic applications, training operations, and hirify.global clinical workflows.
• Experience with resource planning, capacity tracking, portfolio coordination, and operational or learning metrics.

Culture & Benefits

• Day shift schedule with 40 scheduled hours per week.
• Work in a caring healthcare environment focused on learning, safety, quality, and operational efficiency.
• Collaborate with training managers, principal and credentialed trainers, LMS administrators, eLearning developers, operational leaders, and project teams.
• Equal employment opportunity employer supporting compliance with applicable state, federal, and local regulations.