Trust & Safety Specialist, Global Operations

Location: Los Angeles, United States; office attendance expected 4+ days per week. Full-time weekend-shift position scheduled Saturday through Wednesday, including holidays as needed.

Base pay: $33.17–$58.17 per hour depending on the assigned U.S. pay zone. The position is also eligible for RSU equity.

Company

hirify.global develops hirify.globalchat, Specs, Bitmoji, Saturn, and other digital services focused on visual communication and human-centered computing.

What you will do

• Review abuse and safety incident reports, apply operational policies, and take consistent follow-up action.
• Conduct complex, high-risk investigations and root-cause analyses in partnership with Legal, Policy, Engineering, and other stakeholders.
• Identify, analyze, and escalate emerging safety issues and trends.
• Create training materials, deliver training, and provide continuous feedback to team members and vendor partners.
• Drive policy and workflow improvement initiatives while prioritizing competing operational demands.
• Support high-quality processing of requests across the Trust & Safety operation.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of relevant work experience.
• Experience documenting complex investigations, reviewing sensitive or disturbing content, and applying policies with nuance.
• Strong judgment, problem-solving, communication, stakeholder collaboration, and data analysis skills.
• Familiarity with severe harms including child exploitation, graphic violence, and self-harm.
• Ability to work the regular Saturday-to-Wednesday weekend shift and attend an office at least 4 days per week.

Nice to have

• Arabic or French speaking and reading proficiency.
• Experience interacting with NCMEC or law enforcement.
• Experience owning complex investigations.
• Familiarity with AI, LLMs, Zendesk, JIRA, and Looker.

Culture & Benefits

• Support resources are available for handling sensitive and disturbing content.
• Paid parental leave and comprehensive medical coverage.
• Emotional and mental health support programs.
• Equity participation through RSUs.
• Default Together approach focused on in-person collaboration.