Senior Case Management Specialist

Location: Seattle, Washington, USA; hybrid remote, office, and field work. Regular travel throughout the service delivery area is required, with occasional weekend or evening work. The position has an end date of September 30, 2027.

Compensation: $29–$32 per hour.

Company

hirify.global is an international humanitarian nonprofit organization providing services that support people affected by conflict and disaster.

What you will do

• Manage complex cases for refugees and other eligible participants, including survivors of domestic violence, older refugees, and people with significant medical or mental health concerns.
• Conduct assessments, develop service strategies, coordinate multidisciplinary interventions, and lead high-priority or escalated cases.
• Help participants access benefits and community services, complete applications, use online systems, and connect with external agencies.
• Lead PRIME workshops and educational sessions, develop learning materials, conduct outreach, and represent the program at community meetings and events.
• Support subcontractors through meetings, guidance, report reviews, and case-file reviews.
• Support staff onboarding and training, referrals, quarterly reporting, invoicing, documentation, and case filing.

Requirements

• Undergraduate degree in Social Work or a related field; equivalent experience may substitute.
• Two to three years of relevant experience in social services, humanitarian relief, public service, or nonprofit environments.
• Strong organization, decision-making, communication, and multitasking skills in a fast-paced environment.
• Fluent English, spoken and written, is required. Additional languages used by the local client base are preferred.
• Proficiency in Microsoft Word, Excel, and Outlook, plus commitment to diversity, equity, and inclusion.
• Valid driver’s license, reliable insured vehicle, and ability to travel regularly throughout the service delivery area are required.

Culture & Benefits

• Hybrid work environment combining remote, office, and field work.
• Union-represented position subject to the OPEIU collective bargaining agreement.
• Paid sick leave, U.S. holidays, and 20–25 days of paid time off depending on role and tenure.
• Medical, dental, vision, flexible spending, disability, and life insurance benefits.
• 403(b) retirement plan with employer match and additional employer contributions.
• Employee Assistance Program with confidential counseling and support services.