Senior Account & Relationship Executive (Enterprise Legal Software)

Location: United States of America; hybrid work with 8 office days per month. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $89,600–$157,000 USD annually, plus commission eligibility.

Company

hirify.global ELM Solutions provides enterprise legal management software, data, analytics, and AI for corporate legal departments.

What you will do

• Develop and execute commercial account plans for assigned enterprise customers.
• Own renewal timelines, retention strategy, pricing, negotiations, contracting, forecasting, and close.
• Drive expansion opportunities across legal management platforms, data, analytics, AI, modules, users, and services.
• Build relationships with General Counsel, Legal Operations, Finance, Procurement, Technology, executive sponsors, and economic buyers.
• Lead business cases, value propositions, close plans, mutual action plans, and revenue forecasts.
• Coordinate Customer Success, Technical Account Management, Support, Product, Professional Services, Solution Consulting, Finance, Legal, and leadership teams.

Requirements

• 7+ years of progressive experience in Account Management, Sales, Customer Success, enterprise software, or a related customer-facing discipline.
• 5+ years managing strategic, complex, or enterprise customer relationships.
• Demonstrated experience owning renewals, expansion opportunities, pricing, commercial negotiations, and complex contracting cycles.
• Experience developing strategic account plans, business cases, value propositions, recurring-revenue forecasts, and renewal or expansion pipelines.
• Strong negotiation, executive communication, presentation, relationship-management, CRM, and structured sales methodology skills.
• Experience leading cross-functional teams and influencing senior stakeholders without direct authority.

Nice to have

• Experience in Legal Operations, Legal Technology, Enterprise Legal Management, eBilling, Matter Management, CLM, ERP, Procurement, or Financial Systems.
• Experience with Fortune 1000 or similarly complex global enterprise customers.
• Experience selling or expanding enterprise SaaS platforms, data, analytics, AI, or professional services.
• Experience with competitive displacement, account defense, complex renewals, regulated industries, or matrixed global organizations.

Culture & Benefits

• Hybrid workplace model with 8 office days per month.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Commission eligibility in addition to base salary.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• In-person interviews and onsite appearance at a hirify.global office may be required.