Account Manager (LegalTech)

Location: New York, NY; onsite Monday-Friday

Base salary: $104K-$144K annually; OTE: $130K-$180K

Company

Seed-funded legal technology and B2B SaaS company building time-tracking software for law firms. The product captures billable activity, drafts time entries, and sends them to law-firm billing systems.

What you will do

• Build the company's first dedicated account management function across a multi-million-dollar recurring revenue base.
• Own proactive outreach, customer check-ins, account health, and relationships with law-firm customers.
• Build account-tracking systems and dashboards using BI and AI tools to connect data sources.
• Run quarterly business reviews and lead renewal and expansion conversations.
• Resolve customer support tickets by developing deep product knowledge and troubleshooting technical issues.
• Create account management playbooks and bring customer feedback to product and engineering.

Requirements

• 2-5 years of experience in consulting, investment banking, product, operations, financial or technology companies, or an early-stage startup.
• Experience building systems for managing large volumes of people, information, or processes.
• Comfort building dashboards and connecting systems; AI tools experience is advantageous.
• Technical aptitude for learning a complex product and troubleshooting customer issues.
• Clear, confident communication and negotiation skills with demanding professional-services customers.
• Ability to work onsite in New York City Monday through Friday.

Culture & Benefits

• In-person work with a team of approximately 14 in downtown Manhattan.
• Close collaboration between go-to-market and engineering.
• Founding role with the opportunity to expand scope as the company grows.