Customer Success Manager (West Coast) (Enterprise SaaS)

Location: Remote - West Coast, USA

Base salary: $175,000–$200,000 annually, plus stock options and variable bonuses.

Company

hirify.global provides software factory governance through hirify.global Unify, making software changes visible, auditable, and accountable across enterprise toolchains and workflows.

What you will do

• Manage an assigned portfolio of enterprise accounts from initial deployment through long-term value realization.
• Define success criteria, build adoption roadmaps, track ROI, and maintain account success plans and health metrics.
• Lead Executive Business Reviews and operational meetings with executive sponsors, engineering leaders, DevOps teams, and platform stakeholders.
• Identify expansion, professional services, and customer advocacy opportunities, then coordinate commercial follow-up with Account Executives.
• Orchestrate Support, Professional Services, Field CTOs, Solutions Architects, Product, and Engineering to resolve risks and deliver customer outcomes.
• Provide customer feedback and operational insights to influence product roadmaps.

Requirements

• 5+ years of experience in Customer Success, Client Account Management, or Strategic Account Management within enterprise SaaS or IT consulting.
• Proven experience managing enterprise accounts, conducting Executive Business Reviews, and driving adoption programs.
• Strong technical aptitude and the ability to discuss DevOps, CI/CD, cloud technologies, and software delivery challenges with engineering leaders without serving as a hands-on implementer.
• Strong project management, strategic thinking, executive presentation, organizational change management, and customer advocacy skills.
• Ability to collaborate with Sales, Professional Services, Technical Support, Field CTOs, Product, and Engineering teams.
• Must be located in the West Coast region of the USA for this remote role.

Nice to have

• Understanding of modern SDLC, DevOps culture, CI/CD, and enterprise cloud deployments.
• Experience working with Professional Services and Technical Support teams on complex customer outcomes.

Culture & Benefits

• Health, dental, and vision coverage from the first day, with HSA contributions available through the HDHP plan.
• 401(k) company match, including pre-tax and Roth options.
• Flexible unlimited PTO, 11 paid U.S. holidays, and two volunteer days.
• Company-funded life, disability, and employee assistance benefits, plus Headspace access and Care Concierge support.
• Monthly home-office stipend and an optional hybrid office arrangement for Denver employees.
• Global, collaborative environment guided by Customer Obsessed, High Agency, Truth Seeking, Hard Work, Ship Excellence, and Direct Feedback values.