Customer Success Manager (East Coast)

Location: Remote, East Coast, USA

Salary: $175,000–$200,000 annual base pay, plus stock options and variable bonuses.

Company

hirify.global provides a software governance platform that helps enterprises build, run, and govern software factories across their toolchains.

What you will do

• Manage an assigned portfolio of enterprise accounts from initial deployment through long-term value realization.
• Define technical success, build adoption roadmaps, track ROI, and maintain account success plans and health metrics.
• Lead Executive Business Reviews and operational syncs with executive sponsors, engineering leaders, and operational teams.
• Identify customer needs, expansion opportunities, and professional services opportunities in partnership with Account Executives.
• Coordinate Support, Professional Services, Field CTOs, Solutions Architects, Product Management, and Engineering to resolve risks and technical challenges.
• Advocate for customers by communicating enhancement requests, operational pain points, and strategic feedback.

Requirements

• 5+ years of experience in Customer Success, Client Account Management, or Strategic Account Management within enterprise SaaS or IT consulting.
• Proven experience managing enterprise accounts, conducting Executive Business Reviews, and driving adoption programs.
• Strong technical aptitude and the ability to discuss software delivery challenges with engineering leaders without being a hands-on developer.
• Strong project management, strategic thinking, executive presentation, and organizational change management skills.
• Experience turning enterprise champions into reference accounts, public case studies, or Customer Advisory Board participants.
• Ability to work remotely from the East Coast, USA.

Nice to have

• Understanding of modern SDLC, DevOps culture, CI/CD, and enterprise cloud deployments.
• Experience working with Professional Services and Technical Support teams on complex customer outcomes.

Culture & Benefits

• Health, dental, and vision coverage from the first day, with HSA contributions available under the HDHP plan.
• 401(k) company match with pre-tax and Roth options.
• Flexible unlimited PTO, 11 paid U.S. holidays, and two paid volunteer days.
• Company-funded life, disability, and employee assistance benefits, plus Headspace access.
• Monthly home-office stipend and an opportunity to work in an office with colleagues.
• Variable MBO compensation and a global, collaborative environment guided by direct feedback and customer-focused values.