Program Manager, Identity Security - Customer Success (Cybersecurity)

Location: US remote; New York, NY

Salary: $100,000–$130,000 annually

Company

Cyera provides data and identity security solutions that help enterprises adopt AI securely and protect access to business data.

What you will do

• Design, develop, and maintain scalable Customer Success programs for onboarding and adoption across the identity security lifecycle.
• Own initiatives end to end, including stakeholder alignment, content creation, delivery, and results tracking.
• Build readiness programs and learning paths covering IAM, PAM, IGA, ITDR, and non-human and AI agent identities.
• Create visually engaging, on-brand playbooks, presentations, guides, and other enablement materials.
• Partner with Customer Success, Product, Product Marketing, and Sales Engineering on priorities, launches, customer feedback, and adoption blockers.
• Track program metrics, manage timelines and dependencies, and support content quality assurance and version control.

Requirements

• 4+ years of experience in customer success, program management, enablement, or learning and development, preferably in cybersecurity or B2B SaaS.
• Experience designing and delivering programs that improve customer adoption or field performance.
• Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO, MFA, and Zero Trust.
• Strong project management, stakeholder management, communication, editing, and problem-solving skills.
• Visual design proficiency with Google Slides, Canva, PowerPoint, or Adobe Creative Suite.
• Comfort working with ambiguity in a fast-paced environment.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off.
• Paid holidays and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.