Research Applications Analyst Senior (Epic Research)

Location: Somerville, Massachusetts, United States; hybrid work with a minimum of four onsite workdays per month. Occasional local travel to Mass General Brigham hospitals, research sites, vendor locations, and conferences may be required. On-call rotation and occasional work outside normal business hours are required as needed.

Salary: $93,953.60–$136,739.20 per year.

Company

hirify.global is part of the not-for-profit Mass General Brigham system supporting patient care, research, teaching, and community service.

What you will do

• Lead analysis, design, configuration, testing, implementation, optimization, and ongoing support for Epic Research and related research applications and workflows.
• Partner with investigators, research coordinators, clinical teams, operational leaders, and technical teams to translate research technology needs into effective solutions.
• Lead complex projects and enhancements from requirements gathering through implementation and post-production support.
• Troubleshoot application, workflow, integration, and user issues, coordinating with Digital teams and vendors when needed.
• Improve workflow efficiency, usability, standardization, and user experience; create documentation, procedures, training materials, and FAQs.
• Provide education, training, subject matter expertise, mentorship, and cross-functional representation for Digital Research initiatives including Epic Research and COSMOS.

Requirements

• At least 5 years of experience in software application development, support or operations, information technology, clinical research operations, Epic applications, or a combination of these areas.
• Experience supporting, configuring, implementing, or maintaining enterprise software applications.
• Ability to analyze business requirements and translate them into technical solutions, workflow designs, and system configurations.
• Experience documenting workflows, business processes, functional specifications, and system designs.
• Strong analytical, troubleshooting, problem-solving, interpersonal, communication, collaboration, and customer service skills.
• Ability to manage multiple priorities while supporting operational work and project implementations.
• Ability to learn new technologies, applications, and healthcare workflows quickly.
• Experience with Microsoft Office 365 and standard business productivity tools.
• Bachelor's degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Clinical Research, or a related field is preferred.

Nice to have

• Healthcare, academic medical center, or clinical research experience.
• Epic Research certification, or the ability to obtain it within six months of hire.
• Knowledge of Epic applications and Epic Research functionality.
• Understanding of clinical research workflows including study startup, protocol management, research billing, participant management, or regulatory processes.

Culture & Benefits

• Hybrid work model with remote work permitted under departmental and Mass General Brigham policies.
• Regular daytime schedule of 40 hours per week.
• Regular employment with benefits, career advancement opportunities, differentials, premiums, bonuses where applicable, and recognition programs.
• Participation in a mission supporting patient care, research, teaching, and community service.