Senior Business Consultant

Location: Toronto, ON; hybrid arrangement with 1–3 days per week on-site and the remainder remote.

Company

hirify.global is a relationship-oriented bank developing client-focused financial products and services.

What you will do

• Develop, maintain, and execute the Client Account Management strategy roadmap across secured and unsecured products.
• Lead transformational initiatives across the pre-charge-off, post-charge-off, and recovery lifecycle.
• Develop product roadmaps using digital engagement insights, market trends, and data-driven decision-making.
• Conduct market research, develop business cases, and prioritize initiatives using cost/benefit analysis and ROI.
• Collaborate with infrastructure, privacy, technical, and cross-functional stakeholders to deliver measurable outcomes.
• Lead strategic change, policy, procedure, standards, and operational improvement initiatives while advising junior specialists.

Requirements

• Experience developing and executing strategy, building business cases, and leading transformational change.
• Collections experience is an asset but not mandatory; where applicable, experience includes 1–2 years across pre- and post-charge-off and recovery for secured and unsecured products.
• Ability to interpret data, identify insights, and use contact center data to inform strategy and client experience improvements.
• Interest or experience in AI, machine learning, digital engagement, process optimization, operational management, and performance management.
• Strong communication, presentation, stakeholder relationship management, influencing, problem-solving, critical-thinking, and decision-making skills.
• Ability to lead strategic planning, communicate complex concepts clearly, and influence senior leaders and cross-functional teams.
• Must be legally eligible to work in Canada and, where applicable, hold a valid work or study permit.

Culture & Benefits

• Hybrid work model with 1–3 on-site days per week.
• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support, subject to plan terms.
• Access to personalized recognition, including the MomentMakers program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible workplace and candidate experience.
• Weekly schedule of 37.5 hours; regular employment.

Hiring process

• The process may include an attribute-based assessment and skills tests, such as simulation, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.