4 дня назад
Technical Customer Support Specialist (Robotics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Customer Support Specialist (Robotics): Supporting customers worldwide by troubleshooting collision-tolerant inspection drones, investigating hardware-software interactions, and escalating complex issues with an accent on UAV systems, technical writing, and cross-functional problem solving. Focus on diagnosing unprecedented failures, gathering actionable data for R&D root-cause analysis, maintaining technical knowledge bases, and coordinating spare-parts and repair workflows.
Location: Paudex, Vaud, Switzerland, with a hybrid workplace setup and remote work available up to 2 days per week
Company
is a Swiss robotics company developing collision-tolerant flying robots for inspection of confined and hazardous spaces.
What you will do
- Provide technical customer and internal support through ticketing systems and phone, investigating issues and guiding users through solutions.
- Analyze interactions between drone hardware, onboard computers, and software systems to diagnose problems.
- Escalate recurring field issues and complex anomalies to Quality and R&D teams with detailed, actionable information.
- Act as the internal hardware expert and share technical knowledge with the Customer Support team.
- Write and maintain clear technical articles for customer-facing and internal documentation.
- Process spare-parts orders and monitor drone repairs and maintenance performed at headquarters.
Requirements
- 3–5 years of experience in technical support, field service, or a related troubleshooting role.
- Degree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field.
- Ability to understand interactions between hardware, software, and post-processing systems.
- Excellent written and verbal English communication skills.
- Strong technical writing skills and the ability to explain engineering concepts clearly to customers.
- Proactive, organized, autonomous, and able to escalate issues appropriately.
Nice to have
- Understanding of UAV operations and computer systems.
- Fluency in German, French, or additional languages.
Culture & Benefits
- 25 vacation days per year plus public holidays, with up to 5 additional days based on seniority.
- Comprehensive accident insurance covering medical treatment and hospitalization.
- Flexible schedules and remote work up to 2 days per week.
- Discounts on gym memberships, sports events, and services through Swibeco.
- Team events including a ski weekend, summer barbecue, and after-work gatherings.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →