Product Support Specialist

Location: Hybrid role in Belfast, United Kingdom; scheduled weekend support is required, and external candidates may need to attend an in-person interview at a hirify.global location.

Company

hirify.global is a media and entertainment business operating digital, sports, news, finance, and entertainment brands, including GolfNow.

What you will do

• Provide first-line support for the GolfNow B2B technology portfolio through email, phone, and online channels.
• Own customer enquiries from first contact through resolution or escalation.
• Diagnose product, configuration, and workflow issues and guide customers through next steps.
• Manage and prioritise cases, maintain accurate Salesforce records, and provide timely updates.
• Escalate complex incidents with clear investigation details and communicate progress to customers.
• Identify recurring issues, maintain support content, and collaborate with Implementation, Product, Engineering, and commercial teams.

Requirements

• At least one year of experience in customer support, customer service, operations, or a similar customer-facing role.
• Clear and calm written and verbal communication, including the ability to explain technical information.
• Practical problem-solving skills and confidence investigating issues and asking the right questions.
• Ability to manage competing priorities while maintaining a high standard of customer care.
• Experience with CRM, case-management, or ticketing tools such as Salesforce and Jira, or the ability to learn them quickly.
• Availability for scheduled weekend support cover.

Culture & Benefits

• Hybrid working environment in Belfast.
• Collaboration with Implementation, Product, Engineering, and commercial teams.
• Inclusive and high-performing support culture focused on knowledge sharing and colleague support.
• Equal employment opportunity and reasonable accommodation support are provided during the recruitment process.

Hiring process

• External candidates may be required to attend an in-person interview at a hirify.global location before a hiring decision.