Technical Support Engineer I (Shipping Software)

Location: Remote, with a home-office or office-based setup and potential hybrid schedule. Travel required: 10%.

Company

hirify.global provides GlobalShip, an enterprise multi-carrier shipping solution for centralized shipping management, automated shipping rules, order tracking, and fulfillment optimization.

What you will do

• Support the GlobalShip software with Support Technicians and Integration Engineers.
• Assist clients with configurations, daily shipping tasks, and technical troubleshooting.
• Follow up with clients to confirm that issues are resolved and build trusted customer relationships.
• Make minor software and database adjustments under team leadership guidance.
• Test and deploy software updates, escalating issues that require immediate action.

Requirements

• Bachelor’s degree in computer science, information systems, information technology, a coding bootcamp certification, or 2+ years of related experience.
• Coding experience or the ability to learn C#, Angular, VBScript, JavaScript, and HTML.
• Basic understanding of SQL database queries and Windows computer and server administration.
• Strong organization, prioritization, written and verbal communication, and multitasking skills.
• Ability to collaborate with multiple internal teams, adapt to an evolving environment, and manage competing support issues.
• Ability to work at a desk for extended periods and use computers and communication technology extensively; occasional lifting of up to 15 pounds may be required.

Culture & Benefits

• Team-based culture in a fast-paced environment.
• Core values include accountability, authenticity, customer focus, persistence, and humility.
• Remote work from a home office or office location is available, with potential for a hybrid schedule.
• Reasonable accommodations may be provided for individuals with disabilities.