Tier 1 Technical Support Representative (Healthcare Software)

Location: 100% remote within the United States

Salary: $45,000–$47,000 per year, plus a discretionary performance-based bonus

Company

hirify.global provides healthcare technology solutions designed to streamline clinical and administrative workflows and support regulatory compliance.

What you will do

• Provide technical support for the hirify.global product suite through inbound calls, live chat, and web-based ticketing.
• Diagnose, troubleshoot, and identify root causes of customer issues.
• Apply support protocols, use internal tools, and escalate unresolved issues to appropriate business units.
• Report potential problems and suggest updates to standard operating procedures.
• Provide peer coaching and mentoring while maintaining support KPIs and positive customer experiences.
• Stay current with hirify.global products, tools, and support policies.

Requirements

• At least 2 years of customer support and technical troubleshooting experience.
• Experience with Zendesk or another CRM platform.
• Strong verbal and written customer service and communication skills.
• Ability to handle confidential customer matters with discretion.
• Ability to multitask across phone, chat, and ticketing channels.
• Ability to work 100% remotely within the United States and accommodate occasional minor shift adjustments.

Culture & Benefits

• Remote-first and flexible work environment.
• Medical, dental, and vision insurance.
• 401(k) eligibility after three months with a company match.
• Paid time off, seven paid holidays, and employee assistance resources.
• Company-paid disability, AD&D, and group life insurance.
• Continuing education funding of up to $1,500 annually after one year of service.

Hiring process

• Recruitment communication is conducted through official hirify.global email addresses.
• The company does not request payment, sensitive financial information, equipment purchases, or deposited checks during hiring.