Technical Support Specialist

Location: Stockholm, Sweden — Hybrid

Company

hirify.global builds mission-critical software for police, ambulance, fire and rescue services, and other public safety organisations.

What you will do

• Provide first-line and second-line technical support to customers.
• Receive, analyse, prioritise, and follow up on support tickets.
• Troubleshoot software, hardware, device, integration, connectivity, configuration, and user-environment issues.
• Communicate clearly with customers throughout the support process.
• Reproduce and document issues for internal technical teams.
• Help customers with configuration questions and product guidance.

Requirements

• Strong interest in technology, software, hardware, devices, networks, or integrations.
• Some experience in technical support, IT support, customer service, SaaS support, or a similar role.
• Good troubleshooting skills and a structured approach to problem-solving.
• Strong customer communication skills and the ability to explain technical issues clearly.
• Good written and spoken communication skills in Swedish and English.
• Ability to work collaboratively while taking responsibility and progressing tasks independently.

Culture & Benefits

• Flexible working conditions.
• Personal development opportunities.
• Inclusive culture and collaboration with highly skilled colleagues.
• Work with modern technology without legacy systems and choose your own tools.
• Retirement benefits and a health care allowance.
• Work on technology supporting public safety and emergency response.