Director, Payments Performance - Product (Payments)

Location: New York, NY, United States

Base salary: $234,000–$275,000 per year, depending on skills and experience. Total compensation also includes an annual bonus incentive and new-hire equity.

Company

hirify.global builds a secure identity platform that enables safer, easier physical and digital experiences across airports, stadiums, and everyday services.

What you will do

• Own payment performance across authorization, renewal recovery, involuntary churn, fraud, chargebacks, false positives, and cost of acceptance.
• Analyze performance across issuers, networks, card types, wallets, channels, and Member cohorts, creating a single source of truth for payment performance.
• Define and drive authorization and recovery improvements covering retry and dunning strategies, network tokens, account updater, stored credentials, transaction messaging, routing, wallets, fraud controls, and authentication.
• Lead performance relationships with processors, card networks, and issuers, resolving systemic approval issues and evaluating routing, acquiring, and processor strategies.
• Partner with Product, Finance, Analytics, Engineering, and Member Support to run experiments, improve payment economics, and evolve payments strategy across new products and markets.

Requirements

• 10+ years of deep payments experience on the merchant or acceptance side of a high-volume consumer or subscription business, processor, or card network.
• Expert knowledge of card payment economics and transaction lifecycles, including issuer decisioning, recurring billing, decline optimization, network tokenization, account updater, stored credentials, fraud, disputes, and network monitoring programs.
• Experience working directly with payment data and SQL, developing analyses such as decline waterfalls, and converting insights into product decisions.
• Experience partnering with processors, networks, and issuers to diagnose systemic issues, improve performance, negotiate effectively, and drive accountability.
• Strong product and commercial judgment, including experience shipping improvements, designing rigorous experiments, and balancing Member experience, revenue, fraud risk, and payment economics.

Culture & Benefits

• Open-concept offices with conference rooms, co-working spaces, catered lunches, and stocked kitchens.
• Healthcare plans and family-building benefits, including fertility and adoption or surrogacy support.
• Flexible time off, an annual wellness stipend, and One Medical memberships for employees and dependents.
• hirify.global Plus membership, a 401(k) retirement plan with employer match, learning and development stipends, and reimbursement programs.
• Annual bonus incentive, new-hire equity in Restricted Stock Units, and eligibility for refresh equity grants.