Senior Order Operations Manager (B2B SaaS)

Location: San Francisco, CA, United States; on-site

Salary: $155,000–$185,000 per year plus options

Company

LangChain builds open-source frameworks and a platform for building, evaluating, deploying, and operating AI agents at scale.

What you will do

• Own the end-to-end order-to-cash process, including order intake, Salesforce booking, Metronome provisioning, invoicing, revenue recognition, amendments, true-ups, and renewals.
• Build cloud marketplace operations across AWS, GCP, and Azure, including private offers, usage reporting, and disbursement reconciliation.
• Operate self-serve billing for usage metering, plan changes, dunning, credits, rebills, refunds, and escalations.
• Ensure billing and usage completeness during month-end close and reconcile Metronome data with Rillet before revenue recognition.
• Set the automation roadmap, ship automations, and reduce manual touchpoints across order operations.
• Define playbooks, controls, approvals, reconciliations, segregation of duties, and exception handling that support scale and audit readiness.

Requirements

• 6+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company.
• Experience building or scaling an operations function in an early-stage or fast-growing company.
• Hands-on experience with modern billing and ERP systems comparable to Salesforce, Metronome, and Rillet.
• Practical experience with usage-based pricing, including metered consumption, commits, drawdowns, overages, and true-ups.
• Working knowledge of ASC 606 and month-end close, plus experience with cloud marketplace operations or rapidly learning complex systems.
• Ability to build alignment across teams and use SQL, Python, or low-code tools directly.

Nice to have

• Experience building agents or LLM workflows for internal operations.
• Audit preparation or SOX readiness experience.

Culture & Benefits

• Senior individual contributor role with cross-functional partnership across Deal Strategy and Operations, GTM Systems, Finance and Accounting, Product, and Enterprise Engineering.
• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan and meals on in-office days in the US.
• Compensation includes base salary, variable compensation where relevant, equity, benefits, and perks.

Hiring process

• The interview process evaluates impact, craft, leadership, and communication.
• Candidates should be prepared to explain a manual process they automated, including its previous cost, the solution built, and the resulting cost.