Sales Support Representative – Varsity Performing Arts (VPA)

Location: Remote, based in the United States; location details listed as Memphis, TN. Work Monday through Friday between 8:00 a.m. and 5:00 p.m. Eastern Time.

Company

hirify.global is a Varsity Brands company serving cheerleading, dance, performing arts, band, and yearbook programs through apparel, education, camps, clinics, competitions, and related products.

What you will do

• Provide primary internal sales support for the Varsity Performing Arts sales team and assigned sales regions.
• Manage customer orders from submission through shipment, including order status, production timelines, artwork, and customer requests.
• Coordinate with Design, Product Development, Production, Sourcing, Shipping, Customer Service, and other internal departments.
• Resolve issues proactively, escalate complex matters when needed, and maintain ownership through resolution.
• Identify trends and recommend improvements to communication, efficiency, tools, systems, and order processes.
• Participate in special projects and cross-training initiatives.

Requirements

• Previous experience in customer service, sales support, account management, or order management.
• Strong verbal and written communication, organization, time management, attention to detail, and follow-through.
• Ability to prioritize multiple projects, adapt to changing priorities, and solve problems in a fast-paced environment.
• Ability to build collaborative relationships across departments and support internal and external customers.
• Regular standing, repetitive movement, lifting 15–50 lbs., hand and finger dexterity, and the ability to read text on a screen are required.
• A bachelor's degree is preferred but not required.

Nice to have

• Experience supporting field sales organizations.
• Experience in performing arts, music, apparel, or custom products.

Culture & Benefits

• Safety, service, passion, integrity, respect, innovation, and transparency are core values.
• Benefits-eligible roles may include comprehensive health care, HSA employer contributions, FSA opportunities, and a wellbeing program.
• 401(k) plan with company matching, company-paid life, AD&D, and short-term disability coverage.
• Paid time off, paid holidays, employee resource groups, financial coaching, and access to a member-owned credit union.
• Varsity Brands ownership program, employee discounts, and volunteer opportunities through the St. Jude partnership.