Collections Specialist (Contract)

Location: Full-time onsite work five days per week in Victor, NY, United States. Not eligible for relocation assistance. Applicants must be authorized to work permanently in the United States without current or future employer sponsorship.

Salary: $22.75–$30.25 per hour, with possible cost-of-living adjustments.

Company

CooperVision, a business unit of CooperCompanies, manufactures contact lenses and develops products addressing vision challenges such as astigmatism, presbyopia, and childhood myopia.

What you will do

• Contact customers regarding past-due invoices and accurately document collection activities.
• Review aging reports, monitor assigned accounts, and follow up on overdue balances.
• Assist with basic billing disputes and escalate complex issues to the Collections Supervisor.
• Respond to internal and external customer inquiries while maintaining professional relationships.
• Identify opportunities to streamline collections workflows, improve automation, and increase efficiency.
• Support audits and perform additional duties assigned by the Collections Supervisor.

Requirements

• 0–2 years of accounts receivable or collections experience; entry-level candidates are considered.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Experience with ERP systems; Oracle or Microsoft Dynamics is preferred.
• Strong attention to detail, data-entry accuracy, organization, and time-management skills.
• Effective communication and customer service skills, with the ability to work in a fast-paced Global Business Services environment.
• An associate’s degree in Accounting, Business, or equivalent experience is preferred.

Culture & Benefits

• Work onsite five days per week in Victor, New York.
• Collaborate in a Global Business Services environment.
• Work for a global contact lens manufacturer focused on improving vision care.
• The role may include additional compensation and benefits according to company policy.