Staff Business Data Analyst (AI/Quality Management System)

Location: San Diego, California; Mountain View, California; or Atlanta, Georgia, United States

Base pay: $151,000–$204,000 in San Diego; $169,500–$229,000 in Mountain View.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Design defect measurement frameworks, DPMO instrumentation, defect taxonomies, and analytical funnels for the Expert Network.
• Analyze conversation-level and journey-level operational data to identify defects, quantify customer impact, and verify root causes.
• Validate improvement initiatives using controlled pre/post analysis, cohort comparisons, causal methods, and outcome metrics.
• Develop human-in-the-loop quality processes and validate AI-scored conversation, resolution, and customer-distress metrics against human-labeled data.
• Drive the full improvement loop from defect detection and root-cause analysis through initiative delivery, adoption, and outcome validation.
• Build dashboards and present findings in operational reviews, business reviews, and executive communications.

Requirements

• Strong SQL skills and working fluency in Python or R for large operational datasets.
• Applied statistics knowledge, including hypothesis testing, control charts, distributions, and interpretation of metric movement.
• Experience creating defect- or rate-based measurement frameworks and translating process defects into customer outcomes.
• Experience with contact center operations, scaled service environments, BPO or vendor partner models, and operational metrics.
• Experience with dashboards, structured improvement methods such as Lean and Six Sigma, change management, and influencing matrixed teams without direct authority.
• Bachelor’s degree in a quantitative field or equivalent professional experience; 7+ years of operational analytics, quality analytics, or continuous improvement experience.

Nice to have

• Experience with causal inference, experimentation, A/B testing, or difference-in-differences.
• Conversation Intelligence, speech or text analytics, or AI-based quality measurement experience.
• Human-in-the-loop evaluation, calibration, ground-truth labeling, explainability, bias monitoring, or responsible AI experience.
• Fintech, financial services, high-technology, or software industry experience.
• Change management training such as Prosci/ADKAR or Kotter.

Culture & Benefits

• Competitive compensation with performance-based cash bonuses, equity rewards, and benefits eligibility.
• Work is performed at one of the specified United States locations.
• Regular leadership operating mechanisms include daily huddles and weekly, monthly, and quarterly business reviews.
• Measurement changes are supported through communication, training, adoption, and structured change management.