Senior AI Analyst, People Digital Solutions

Location: Bellevue, Washington; Chicago, Illinois; San Francisco, California; or Washington, DC

Annual base salary: $121,000–$166,000 USD for California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; $108,000–$149,000 USD for the San Francisco Bay Area.

Company

Okta provides identity security infrastructure that helps organizations securely adopt AI and manage access across enterprise environments.

What you will do

• Train, test, and evaluate AI assistants, chatbots, and agentic AI solutions for employee support.
• Design prompts, conversational flows, intents, responses, training data, test cases, and evaluation criteria.
• Assess AI outputs for accuracy, relevance, completeness, tone, consistency, hallucinations, and misinformation.
• Analyze containment, resolution, satisfaction, engagement, escalation, and conversational data to identify automation opportunities and knowledge gaps.
• Apply ServiceNow expertise to translate business processes into conversational scenarios and collaborate with administrators, developers, analysts, and stakeholders.
• Support AI capability rollouts and continuously improve knowledge content, self-service, and digital employee support.

Requirements

• Experience with AI training, prompt engineering, conversational design, NLP, or AI optimization in employee or customer support environments.
• Experience training, evaluating, and optimizing AI models, conversational agents, LLM assistants, or agentic AI solutions.
• Strong understanding of prompt engineering, AI evaluation, model optimization, and responsible AI practices.
• Working knowledge of ServiceNow or a similar enterprise service-management platform.
• Strong analytical skills with SQL, Excel, Power BI, Tableau, or ServiceNow Analytics.
• Experience with enterprise conversational AI platforms, knowledge management systems, or AI-enabled search, plus strong written and verbal communication skills.

Nice to have

• Strategic, proactive, and solution-oriented approach focused on continuous improvement.
• Ability to manage multiple priorities independently and influence cross-functional stakeholders.
• Curiosity about emerging AI technologies and innovation in People Digital Solutions.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k), flexible spending account, paid time off, and parental leave.
• Equity and bonus opportunities where applicable.
• In-person onboarding designed to support connection and impact.
• Opportunity to improve AI-powered support experiences for Okta employees at scale.