CRM Operations Specialist (Veeva CRM)

Location: Lisbon, Portugal; Flex Commuter / Hybrid

Salary: €33,271.55–€45,014.45 per year

Company

hirify.global is a global healthcare company developing innovative solutions and technologies to serve patients.

What you will do

• Provide first-line support for Veeva CRM business and operational questions across Outside US markets, with a focus on ELMAC.
• Handle data loads and validation, exports, survey setup, territory, user and product setup, key message operations, and batch invalidation.
• Follow approved procedures, templates, and quality checks to deliver accurate and consistent CRM operations.
• Investigate recurring issues, identify root causes, and recommend process improvements and lasting fixes.
• Prepare CRM Community communications during broad issues or outages and route technical defects or development needs to the appropriate teams.
• Support Business Analyst onboarding and maintain procedures, training materials, how-to guides, and reference documentation.

Requirements

• Experience in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
• Understanding of CRM business processes.
• Strong communication, customer support, data management, and process skills.
• Careful attention to detail and quality.
• Ability to work across regional and cross-functional teams and distinguish business or operational requests from technical defects or enhancements.

Nice to have

• Experience with Veeva CRM or Salesforce.
• Knowledge of territory alignment, customer data, key messages, surveys, cycle planning, field force processes, compliance, or data governance.
• Experience creating or maintaining procedures, training materials, or user guidance.
• Interest in using approved automation or AI-enabled tools to improve business processes.

Culture & Benefits

• Flexible work arrangements in a Lisbon-based capability center.
• Opportunities to learn, develop, and move across the global organization.
• Diverse and inclusive workplace with opportunities to contribute ideas and take ownership.
• hirify.global Total Rewards Plan covering healthcare, finance, wealth, and career benefits.