Senior Customer Success (AI/EdTech)

Location: New York, NY, United States; Workplace: Hybrid

Base salary: $140,000–$160,000 annually; OTE: $160,000–$180,000

Company

Venture-backed education technology company bringing AI into K-12 classrooms and developing an alternative to established learning management systems.

What you will do

• Design and build automated customer success workflows, campaigns, and systems.
• Own customer success tooling and processes end to end.
• Drive organization-level net revenue retention through automated systems.
• Support onboarding, renewals, and professional development sessions for school customers.
• Convert customer conversation and product usage signals into automated next steps.
• Collaborate with customer success colleagues and bring customer feedback to product.

Requirements

• 2+ years of experience, including hands-on work building automations, workflows, or internal systems.
• Working knowledge of customer success operations, including onboarding, renewals, and the customer lifecycle.
• Experience in an early-stage startup; founding or early customer success experience is strongly preferred.
• Strong presentation and communication skills, with the ability to adapt communication to educators.
• Builder's mindset and motivation to automate manual work.
• Ability to own a function and be measured on its results; a technical or computer science background is helpful but not required.

Culture & Benefits

• Hybrid work model in New York.
• Builder-first environment with substantial ownership of the customer success operating system.
• Work with a strategic customer success manager, a customer success engineer, and the go-to-market chief of staff.
• Direct impact on AI adoption in K-12 education and the modernization of school software.