Junior Customer Success Manager (AI/E-commerce)

Location: Remote within Europe

Company

hirify.global provides an AI chat platform that helps e-commerce merchants increase sales and automate customer support.

What you will do

• Manage a portfolio of e-commerce clients as their primary point of contact.
• Guide customers through product activation and onboarding.
• Understand customer goals and help them achieve measurable results with the AI platform.
• Collaborate with product and support teams to resolve issues and share customer feedback.
• Identify upsell and account growth opportunities.

Requirements

• 1–2 years of experience in a customer-facing role such as Customer Success, Customer Support, Account Management, or Business Development.
• Experience in SaaS or e-commerce.
• Fluent, professional-level English and at least one additional European language.
• Ability to manage multiple customer conversations simultaneously.
• Self-directed approach and strong problem-solving skills.

Nice to have

• Knowledge of the Shopify ecosystem.
• Familiarity with conversational AI tools.
• Startup experience.

Culture & Benefits

• Remote-friendly work environment with flexible hours.
• Collaborative international team.
• Opportunity to help scale support for early-stage e-commerce brands.
• Competitive salary with performance-based compensation.
• Learning and development opportunities focused on AI support agents.

Hiring process

• Interview with the Head of Customer Success.
• Business case exercise with one of the founders.
• Offer.