Enterprise Customer Success Manager (AI)

Location: Remote, São Paulo, Brazil

Company

hirify.global is an international technology group operating e-commerce, cross-border marketplace, and pharmaceutical marketplace businesses. hirify.globalPulse provides AI analytics for Mercado Livre and Shopee sellers.

What you will do

• Own enterprise account relationships, delivered value, onboarding, adoption, renewals, and expansion.
• Run monthly business reviews with clients and quarterly planning across the account portfolio.
• Analyze Mercado Livre and Shopee data to create practical recommendations for sellers and brands.
• Drive retention and expansion revenue within the existing customer base.
• Conduct customer interviews and training demonstrations, representing customer needs in product discussions.
• Travel to clients and industry events approximately 2–3 times per year, with occasional additional visits.

Requirements

• Experience owning large marketplace seller or brand accounts end to end, including onboarding, adoption, business reviews, renewals, and expansion.
• Practical knowledge of marketplace metrics, including category share, 1P versus 3P, assortment, availability, Buy Box, average ticket, and unauthorized seller detection.
• Experience with brand price policy compliance, including suggested and monitored prices, listing compliance, and EAN/SKU matching.
• Ability to interpret raw data, connect it to a client’s commercial plan, and write actionable recommendations.
• Senior-level presentation and commercial skills, including business reviews, add-on sales, renewal negotiations, and procurement discussions.
• English at B2 level or above required; Spanish is a plus. Practical daily use of LLMs and AI agents is expected.

Culture & Benefits

• Remote work based in São Paulo, Brazil.
• Collaboration with colleagues across Portugal, Brazil, Latvia, and China.
• Base salary and bonus compensation package.
• PJ employment, with a possibility to move to CLT employment later.
• Opportunities for promotion within an international technology group.