Customer Success Manager (AI)

Location: Remote within Europe

Compensation: 30–40k EUR OTE

Company

AI chat platform for merchants and e-commerce stores, helping businesses automate sales and customer support.

What you will do

• Manage a portfolio of e-commerce clients as their primary point of contact.
• Guide customers through product activation and onboarding.
• Understand customer goals and help them achieve measurable results with AI.
• Collaborate with product and support teams to resolve issues and collect feedback.
• Identify upsell and account growth opportunities.

Requirements

• 1–2 years of experience in customer success, customer support, account management, or business development.
• Experience in SaaS or e-commerce.
• Fluent, professional-level English and native Spanish.
• Ability to manage multiple conversations simultaneously.
• Self-directed approach and strong problem-solving skills.

Nice to have

• Knowledge of the Shopify ecosystem.
• Familiarity with conversational AI tools.
• Startup experience.

Culture & Benefits

• Remote-friendly environment with flexible hours.
• Collaborative international team.
• Opportunity to help scale support for early-stage e-commerce brands.
• Learning and development while building AI support agents.

Hiring process

• Interview with the Head of Customer Success.
• Business case exercise with a founder.
• Offer.