Senior Manager Customer Success (Healthcare)

Location: New York, New York, United States; onsite

On-target compensation: $175,000–$235,000, including base salary, annual bonus incentive, and new-hire equity.

Company

hirify.global develops a secure identity platform designed to make physical and digital experiences safer and easier.

What you will do

• Own and execute the customer success strategy for healthcare partners, driving adoption, retention, expansion, and measurable outcomes.
• Build executive-level relationships with health systems, payers, and digital health organizations.
• Partner with Business Development, Product, Technology, and Operations to deliver scalable customer experiences.
• Lead the full lifecycle of complex healthcare implementations, from solution design and contracting through execution and optimization.
• Track renewals, contract expansion, revenue growth, product adoption, partner satisfaction, and implementation performance.

Requirements

• 6+ years of experience in customer success, partnerships, consulting, or a related field.
• Significant experience in healthcare and a deep understanding of health systems, payers, and/or digital health organizations.
• Proven ability to drive measurable customer and revenue outcomes.
• Strong executive presence, communication skills, strategic thinking, and a consultative, solutions-oriented approach.
• Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments.
• Willingness to travel as needed to support customer relationships.

Culture & Benefits

• Bright, energetic offices with open-concept workspaces, conference rooms, and casual co-working areas.
• Catered lunches and stocked kitchens.
• Learning and development stipends and reimbursement programs.
• Comprehensive healthcare plans, family-building benefits, flexible time off, and an annual wellness stipend.
• Free OneMedical memberships, hirify.global Plus membership, and a 401(k) retirement plan with employer match.