Appeal Specialist - Child Care Services

Location: San Antonio, Texas, United States

Company

hirify.global provides workforce development services through career centers, community sites, and partner locations, supporting job seekers and career advancement.

What you will do

• Review, investigate, and process Child Care Services appeals involving eligibility, benefit reductions, suspensions, terminations, co-payments, and related program decisions.
• Analyze case records, eligibility documentation, policies, Texas Workforce Commission regulations, and local procedures.
• Communicate with applicants, parents, guardians, eligibility specialists, providers, workforce staff, and other stakeholders to resolve cases.
• Schedule and facilitate informal reviews, appeal hearings, and administrative review conferences when required.
• Prepare case summaries, findings of fact, recommendations, outcome letters, and written appeal determinations.
• Maintain audit-ready records, monitor deadlines, establish payment plans, document recoupments, and support quality assurance and corrective action activities.

Requirements

• Associate's degree required; a bachelor's degree in public administration, social services, business administration, human services, education, legal studies, or a related field is preferred.
• At least two years of experience in eligibility determination, case management, appeals processing, social services, workforce development, public assistance programs, or a related field.
• Experience interpreting policies, regulations, laws, or program requirements and handling confidential information.
• Strong analytical, investigative, critical-thinking, written communication, organizational, and conflict-resolution skills.
• Ability to conduct objective reviews, make impartial decisions, manage multiple cases, meet regulatory deadlines, and maintain confidentiality.
• Proficiency with Microsoft Office Suite and case management systems.

Nice to have

• Experience with child care assistance programs, public benefits, or government-funded programs.
• Bachelor's degree in a related field.

Culture & Benefits

• Learning opportunities and networking programs.
• Work focused on improving workforce outcomes and supporting the lives of program participants.
• Equal employment opportunities and reasonable accommodations throughout the hiring process.