Case Manager, DeafHealth

Location: Hybrid in Austin, Texas; candidates must reside in Travis County or Williamson, Hays, Bastrop, or Caldwell County. Up to 20% travel is required for in-person case support and outreach events.

Salary: $60,000–$70,000 per year

Company

hirify.global advances healthcare access for Deaf communities through bilingual patient advocacy, education, research, and navigation.

What you will do

• Manage cases through DeafHealth’s virtual CareLine and related support programs, from intake and eligibility screening through resolution.
• Complete applications, submit documentation, conduct follow-ups, and prevent benefit loss through renewals and recertifications.
• Provide virtual and in-person support to Deaf, DeafBlind, and Hard of Hearing community members.
• Explain healthcare and benefits options, including Medicaid, CHIP, Marketplace, and SNAP, in accessible language.
• Coordinate warm handoffs and referrals to healthcare providers, community organizations, public agencies, and specialized tax, legal, or SSA partners.
• Document case activity, communications, outcomes, trends, and barriers while maintaining confidentiality.

Requirements

• At least one year of experience in case management, benefits enrollment, healthcare navigation, public benefits counseling, or a related field; relevant internship experience may be considered.
• Must reside in Travis County or Williamson, Hays, Bastrop, or Caldwell County, Texas.
• Effective communication in American Sign Language is required.
• Knowledge of or willingness to learn healthcare systems, health insurance, Medicaid, CHIP, Marketplace, SNAP, and community resources.
• Ability to manage multiple cases, prioritize deadlines, escalate complex cases, and handle sensitive client information confidentially.
• Associate’s or bachelor’s degree in Social Work, Public Health, Human Services, Health Administration, or a related field is preferred; equivalent education and experience may be considered.

Nice to have

• Experience with CRM platforms, case documentation systems, or similar client-management tools.
• Experience working with underserved communities and diverse cultural, linguistic, socioeconomic, and geographic groups.
• Willingness to pursue program-specific certifications.

Culture & Benefits

• Hybrid work combining virtual case management with in-person support and community outreach.
• Work focused on improving healthcare access and benefits navigation for Deaf communities.
• Collaboration with community-based organizations, healthcare providers, and public agencies.
• Ongoing training and updates on program policies and requirements.