NVPPA Supervisor (Service Staff Supervisor)

Location: Fully remote, U.S.-based; scheduling flexibility required across U.S. time zones. Reliable high-speed internet, a private workspace for confidential conversations, and occasional travel may be required.

Salary: $58,000–$70,000 annually

Company

hirify.global is an international humanitarian nonprofit supporting people affected by conflict and disaster through health, safety, education, economic wellbeing, and resettlement services.

What you will do

• Manage and balance participant caseloads across Career Navigators, including routing credentialing and recertification cases to specialized navigators.
• Review case files, eligibility documentation, Professional Advancement Plans, and case notes for completeness, accuracy, and timeliness.
• Resolve escalated participant issues and determine when Deputy Director involvement is required.
• Support onboarding, training, coaching, and performance management for direct service staff.
• Review proposed uses of financial assistance for compliance, apply safeguards to higher-risk requests, and coordinate complete submissions with finance staff.
• Coordinate navigation, training, financial assistance, job placement, partner programs, and data reporting to support consistent service delivery.

Requirements

• Undergraduate degree in Social Work, Human Services, or a related field; comparable work or lived experience may substitute.
• At least 2 years of management or supervision experience, including onboarding, coaching, and staff performance management.
• At least 2 years of relevant human services experience, preferably in resettlement, workforce development, or employment services.
• Experience overseeing high-volume caseloads in compliance-heavy environments, including case-file review and quality assurance.
• Experience tracking and reporting information in databases; familiarity with ETO, federally funded compliance, and ORR eligibility documentation is preferred.
• Fluency in spoken and written English is required. An additional language relevant to refugee populations is desirable. Microsoft Office and remote collaboration tools proficiency is required.

Nice to have

• Experience with remote or distributed teams.
• Experience developing standard operating procedures and workflow documentation.
• Familiarity with credential evaluation, professional licensing, or recertification pathways.
• Experience with ORR-funded programming or lived experience as a refugee or immigrant.

Culture & Benefits

• Work in a multicultural environment focused on anti-racism, ongoing learning, confidentiality, data protection, and equitable service.
• Benefits include paid sick leave, U.S. holidays, paid time off, medical, dental, and vision insurance.
• Flexible spending accounts, a 403(b) retirement plan with employer match, disability and life insurance, and an Employee Assistance Program are provided.