Niche Claims Handlers

Location: Preston, United Kingdom; onsite

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated organisations.

What you will do

• Act as a first point of contact for customers during the claims journey.
• Review and set up new claims, check policy cover, appoint contractors, and update internal systems.
• Communicate with customers, insurers, suppliers, and colleagues by phone, email, SMS, and automated claims channels.
• Prioritise and review diaries while ensuring claims are handled proactively and promptly.
• Issue settlement payments to policyholders and suppliers.
• Contribute to team, division, and wider business growth and development.

Requirements

• Professional, friendly, and solution-focused approach to customer support.
• Strong written and verbal communication skills, with empathy and attention to detail.
• Ability to use Microsoft Word, Excel, and Outlook confidently.
• Ability to work at pace while maintaining accuracy and effectiveness.
• Availability to work onsite in Preston.
• Availability for 37.5 hours per week, Monday to Friday, with one Saturday in three on a rota basis.

Culture & Benefits

• Permanent full-time employment with 25 days of holiday, increasing with service.
• Professional development, training, leadership programmes, and funding for qualifications.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave pay.
• Retail discounts, financial wellbeing support, cycle-to-work scheme, and salary-sacrifice benefits.
• Wellbeing centre, employee assistance programme, employee resource groups, and volunteering opportunities.
• Flexible benefits including holiday purchase, health cash plan, and dental plan options.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.