Senior Epic Applications Solutions Delivery Manager (Epic)

Location: US - National; travel as needed, not to exceed 15%

Company

hirify.global is a healthcare IT services firm focused exclusively on helping healthcare providers use technology and achieve digital transformation.

What you will do

• Coordinate application teams and customer stakeholders to execute strategic healthcare technology visions.
• Create and maintain product and functionality roadmaps, including multi-year planning.
• Assess operational challenges, identify functionality gaps, and recommend workflow and system optimizations.
• Communicate project status, risks, issues, dependencies, and escalations to sponsors, stakeholders, and operational leaders.
• Develop customer-facing dashboards and strengthen client partnerships through proactive service delivery.
• Resolve complex conflicts, support successful project delivery, and coach application analysts as needed.

Requirements

• Bachelor’s degree in information technology, healthcare informatics, or a related field, or equivalent experience.
• 8+ years of experience in healthcare or healthcare IT.
• 5+ years of experience working with Epic products.
• Strong understanding of healthcare application support, including electronic health records, practice management systems, and clinical or business applications.
• Ability to manage and mentor teams, resolve escalations, maintain service-level commitments, and manage multiple priorities.
• Excellent communication, organizational, and problem-solving skills.

Nice to have

• Existing supervisory or management experience.
• Familiarity with ITIL frameworks, incident management tools, and ticketing systems.
• Project management experience.

Culture & Benefits

• Full-time employment in a healthcare-focused IT services environment.
• Strong service mindset focused on customer priorities and long-term partnerships.
• Inclusive workplace and equal opportunity employment.
• Travel required as needed, capped at 15%.