Delivery Manager II - EMS (Healthcare)

Location: Office location or remote within the United States; travel may be required approximately 20% of the time.

Salary: $32.21–$43.26 per hour

Company

hirify.global is a healthcare business and data automation company providing cloud-based supply chain technology, analytics, solutions, and managed services for healthcare organizations.

What you will do

• Manage customer relationships and increase adoption and utilization of Provider Managed Services products.
• Support customers and internal teams with escalations, product issues, and incident resolution through phone, email, and onsite interaction.
• Monitor customer quality metrics and KPIs, implement corrective actions, and develop re-engagement campaigns.
• Lead managed services implementations, project kickoffs, launch schedules, and staffing coordination with cross-functional teams.
• Create customer presentation materials, mentor team members, and improve processes and resource materials.
• Identify system enhancements, cost-saving opportunities, and potential sales opportunities based on customer needs and product usage.

Requirements

• Bachelor’s degree or two years of relevant healthcare experience.
• Experience in project management, customer success, training, customer service, or account management.
• Strong organizational, analytical, problem-solving, planning, coordination, and time management skills.
• Working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills and the ability to work with cross-functional teams.
• Ability to identify customer problems, improve customer performance, meet deadlines, and document product enhancements.

Culture & Benefits

• Full-time employee position with health, vision, and dental insurance.
• Accident and life insurance, 401(k) matching, and paid time off.
• Education reimbursement.
• Work is available from an office or remotely within the United States.