File Handler Pre-Litigated Complex (Credit Hire Claims)

Location: Bolton, United Kingdom; hybrid workplace.

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, using legal expertise, technology, and AI-driven products to manage and reduce claims costs.

What you will do

• Handle a caseload of DA and NDA credit hire files under the supervision of a Technical Supervisor.
• Review and analyse complex pre-litigated claims valued over £25,000 throughout the case lifecycle.
• Formulate initial strategies using available intelligence and KYO strategies.
• Conduct telephone negotiations with third-party solicitors and liaise with insured parties when required.
• Maintain client relationships, complete case management actions and management information, and report successful claim repudiations.
• Keep files within ISO 9001 guidelines and comply with SRA Standards and Regulations.

Requirements

• Experience handling credit hire files and managing an independent caseload.
• At least five GCSEs or equivalent; a degree or LPC is preferred.
• Strong listening, verbal communication, decision-making, planning, and prioritisation skills.
• Good telephone negotiation skills and the ability to follow processes and case strategies.
• Good IT skills, including Word and Outlook; experience with a case management system is preferred.
• Ability to remain calm under pressure and work in a target-driven environment.

Nice to have

• Experience handling personal injury claims.
• Knowledge of cases involving potential indemnity issues.

Culture & Benefits

• Permanent full-time employment with working hours of Monday to Friday, 9:00–17:00, 35 hours per week.
• 25 days of annual leave, increasing with service, with the option to buy or sell three days.
• Healthcare cash plan, 24/7 online GP and wellbeing support, and pension contributions of 5% employee and 3% employer.
• hirify.global Incentive Plan, employee resource groups, volunteering programme, and access to discount schemes.
• Cycle-to-work, technology, gym, and season-ticket loan schemes after successfully completing probation.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.