File Handler Pre Litigated Complex (Insurance)

Location: Liverpool, United Kingdom; hybrid workplace. Working hours are Monday–Friday, 9:00–17:00, with 35 hours per week and a one-hour unpaid lunch break.

Company

Legal and claims solutions provider serving insurers, businesses, and suppliers across the insurance sector.

What you will do

• Investigate and manage complex pre-litigated DA and NDA credit hire claims valued over £25,000.
• Review and analyse claim files throughout the case lifecycle in line with client guidelines.
• Formulate initial strategies and assess intelligence and KYO strategies.
• Conduct telephone negotiations with third-party solicitors and liaise with insured parties when required.
• Maintain accurate case management actions, management information, outcome reports, and ISO 9001-compliant files.
• Support successful claim repudiations and ensure compliance with SRA Standards and Regulations.

Requirements

• Experience handling credit hire files and managing an independent caseload.
• At least five GCSEs or equivalent; a degree or LPC is preferred.
• Strong listening, verbal communication, telephone negotiation, decision-making, and workload-planning skills.
• Ability to work independently, follow processes and strategy, remain calm under pressure, and recognise when sensitivity and tact are required.
• Good IT skills, including Word, Outlook, and preferably a case management system.
• Ability to work in a target-driven environment and adhere to company values.

Nice to have

• Experience handling personal injury claims.
• Knowledge of cases where indemnity may be an issue.

Culture & Benefits

• Hybrid working in a connected, dynamic, innovative, and collaborative environment.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Healthcare cash plan, online GP and wellbeing support, and mental health assistance.
• 5% employee and 3% employer pension contributions, plus death-in-service cover after one year.
• Cycle-to-work, technology, season-ticket loan, gym, retail, leisure, and online discount schemes.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.