Senior Manager, Sales Support – EMEA

Location: Remote in the UK, with occasional travel to an hirify.global office

Company

hirify.global is a Norwegian multinational developing automated storage and retrieval solutions.

What you will do

• Lead, coach, and develop the EMEA Sales Support team.
• Oversee order processing, bookings, delivery coordination, service quality, and SLA performance across EMEA.
• Use data and KPIs to monitor workloads, identify bottlenecks, reduce recurring issues, and improve operational performance.
• Modernise workflows through process improvement, automation, and AI solutions.
• Collaborate with Sales, Finance, Operations, Supply Chain, and IT to resolve operational challenges.
• Support complex issues and escalations as a hands-on leader.

Requirements

• 5+ years of experience in Sales Support, Commercial Operations, Order Management, Customer Operations, or a similar environment.
• 3+ years of people-management experience with a record of coaching and improving team performance.
• Experience managing KPIs, SLAs, service quality, booking cycle times, workloads, and backlogs.
• Strong process improvement and operational excellence experience.
• Understanding of CRM, ERP, and digital tools, with experience or strong interest in automation and AI.
• Analytical, problem-solving, and cross-functional leadership skills; Salesforce experience is advantageous.

Culture & Benefits

• Collaborative and inclusive culture that values diverse perspectives.
• Health insurance and a generous pension plan.
• Creative and safe workplace within a rapidly growing company.
• International environment focused on collaboration and innovation.
• Remote work in the UK with occasional office travel.