SMB Account Manager

Location: London office, United Kingdom; hybrid schedule with 2–3 days in the office and 2 days working from home each week

Salary: £78,000 OTE including pension; £54,600 base salary and £23,400 commission

Company

hirify.global builds software and AI agents for construction, infrastructure, and industrial companies, including platforms for safety, quality, field reporting, fleet management, integrations, and mobile data capture.

What you will do

• Manage a portfolio of approximately 200 SMB customers and identify upsell and cross-sell opportunities.
• Run structured account reviews, uncover workflow gaps, and position relevant products, plans, and user upgrades.
• Manage renewal cycles end to end, including pricing, negotiation, and contracting.
• Partner with Customer Success Managers, Account Executives, and Product teams to align commercial activity with customer needs and adoption.
• Prioritize accounts, organize activity across multiple deal cycles, and maintain accurate CRM records, pipeline updates, and forecasts.
• Provide feedback on customer needs and product adoption.

Requirements

• Hybrid work from the London office is required, with 2–3 office days each week.
• Experience working in a SaaS sales environment.
• Strong prioritization and time-management skills.
• Ability to receive feedback, adapt behavior, and maintain a growth mindset.
• Strong collaboration skills and comfort working with cross-functional teams.
• Experience with Salesforce and Microsoft Office Suite.

Nice to have

• Knowledge and experience of the built-world landscape.
• Experience with Front, Slack, or Loom.

Culture & Benefits

• Performance-based remuneration and equity options.
• 25 days of paid annual leave, plus sick, carer’s, compassionate, and parental leave.
• Professional development budget and transparent career plans.
• Employee Assistance Program and mental health support.
• Laptop and home-office setup budget.
• Flexible work options, global offsites, catered lunches, and London office facilities including an outdoor terrace, showers, and bike storage.