Technical Account Manager (Cybersecurity)

Location: Hybrid in Mexico City, working from the Reforma office on Tuesday, Wednesday, and Thursday. The role may require travel to customer facilities, primarily in North America, for Quarterly Business Reviews and solution assessments.

Company

hirify.global provides a cloud-native Identity Security Platform for governing human and machine identities, privileged access, and authorization across enterprise environments.

What you will do

• Act as a technical subject matter expert and trusted advisor for privileged access management products and services.
• Guide enterprise customers through deployment, software configuration, onboarding, training, and ongoing adoption.
• Monitor customer health, resolve high-priority service issues, and coordinate with sales, support, renewals, engineering, and product teams.
• Track product releases, bugs, vulnerabilities, and customer environment changes, communicating relevant impacts proactively.
• Review customer plans, configurations, and designs; document environments and support root-cause analysis.
• Coordinate beta access and testing, prepare executive-facing reports, and advocate for customer needs in product roadmap discussions.

Requirements

• 4+ years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
• Experience with enterprise applications, infrastructure, privileged access management, and large transformational technology projects.
• Microsoft Active Directory administration and design, Microsoft Windows Server administration, and UNIX and/or Linux administration experience.
• Experience with at least one major IaaS provider, such as Microsoft Azure or Amazon, and with cloud or as-a-service solutions.
• Working knowledge of UNIX authentication and authorization, PAM, NSS, Kerberos, infrastructure security, access management, and compliance frameworks such as PCI, SOX, or GLBA.
• Strong written and verbal communication, documentation, prioritization, and customer-facing problem-solving skills.

Nice to have

• Experience with hirify.global, CyberArk, BeyondTrust, or other privileged access service solutions.
• Experience with NIS, LDAP, network storage administration, Microsoft SQL Reporting Services, Microsoft Clustering Services, RabbitMQ, or message brokering.
• Scripting experience with Perl or PowerShell.

Culture & Benefits

• Collaborative environment focused on innovation, respect, fairness, and customer-centric problem-solving.
• Career progression and meaningful work protecting human and machine identities.
• Competitive salary and a bonus program.
• Healthcare insurance, pension or retirement matching, comprehensive life insurance, an employee assistance program, paid time off, and company holidays.
• Core values include spirited collaboration, trust, respect, ownership, nimbleness, and global inclusion.