Account Manager (Customer Success Manager)

Location: Portsmouth, UK; hybrid/office-based, with attendance at the Portsmouth office required three days per week. Working hours are 8:30am–5:30pm, Monday–Friday.

Salary: £30,000–£40,000 per year. OTE is expected to exceed £50,000 in year one and reach £60,000 by year two.

Company

hirify.global is a SaaS company providing software that identifies businesses visiting clients’ websites and helps convert those visitors into actionable leads.

What you will do

• Build and maintain relationships with a portfolio of business customers.
• Host online meetings with stakeholders to review progress against desired outcomes.
• Identify, qualify, and resolve customer issues in collaboration with Support and Product teams.
• Drive revenue growth through upselling, contract expansions, and renewals.
• Identify additional use cases and develop customer value strategies.
• Work toward weekly KPIs and monthly individual and team targets.

Requirements

• 2–3 years of experience in Account Management, Customer Success, or another client-facing role.
• Experience using CRM systems.
• Experience interacting with director-level stakeholders.
• Strong communication, negotiation, problem-solving, and strategic thinking skills.
• Confident, tenacious, self-starting approach with a focus on delivering results and meeting targets.
• Ability to work from the Portsmouth office three days per week.

Culture & Benefits

• Hybrid working with free parking and an onsite gym.
• Three-week onboarding programme and continued personal development.
• Six-monthly salary reviews and a clear progression plan.
• Commission scheme and team incentives.
• Enhanced sick, maternity, and paternity pay.
• Pension contributions, 25 days of holiday plus bank holidays, and an employee assistance programme.