Manager, Technical Account Management (Cybersecurity SaaS)

Location: Remote within the United States, including Atlanta, Boston, Florida, New England, New York, North Carolina, San Diego, Seattle, the SF Bay Area, and South Carolina.

Salary: $170,000–$180,000 annual base salary, plus potential equity and commission or bonus depending on the role.

Company

hirify.global builds an Agentic Data Security platform that traces and protects data throughout its lifecycle and adapts security controls to changing work contexts.

What you will do

• Hire, onboard, coach, and develop Technical Account Managers while setting expectations, performance standards, and career paths.
• Define and scale the TAM operating model, including account segmentation, coverage, engagement cadence, business reviews, technical success plans, and account assignment.
• Establish team goals and metrics covering account health, deployment progress, adoption, escalations, resolution times, and customer satisfaction.
• Act as the senior escalation point for critical customer issues and coordinate reproductions, diagnostics, root cause analysis, and preventive follow-ups with Engineering and Support Engineering.
• Partner with Product, Engineering, Customer Experience, Customer Success, and Sales on renewals, expansions, risk mitigation, product feedback, and improvements to customer support processes.
• Build relationships with strategic customers and participate in executive and business reviews.

Requirements

• 3+ years managing Technical Account Managers, Support Engineers, Solutions Engineers, or similar customer-facing technical staff, plus 7+ years in customer-facing technical roles.
• Experience hiring, developing, and retaining technical staff, handling performance issues, and scaling TAM, Support, or Customer Success functions.
• Hands-on experience deploying, supporting, and troubleshooting SaaS security or endpoint agent technologies, including ownership of customer outcomes from implementation through steady-state operation.
• Experience managing escalated technical customer issues and working directly with Engineering teams.
• Strong knowledge of networking, security products, enterprise infrastructure, endpoint management across Windows, macOS, and Linux, and tools such as SCCM, GPO, Intune, MDM, and application management.
• Excellent written and verbal English communication skills, including communication with technical practitioners and executive stakeholders.

Nice to have

• Experience leading a TAM team at a security or SaaS company.
• Experience in an early-stage or high-growth company where processes were still being defined.
• Background in L2/L3 or Escalation Engineering for EDR or DLP tools.
• Expertise with DLP, Insider Threat, CASB, SIEM, SOAR, and UEBA solutions.
• Experience interpreting logs and diagnostic output across Windows, macOS, Linux, and Google Kubernetes Engine.

Culture & Benefits

• Work remotely within the United States.
• Compensation includes a base salary with potential equity and commission or bonus components.
• Work in a fast-growing environment focused on data security for the Agentic Enterprise.
• Collaborate with Product, Engineering, Support Engineering, Customer Experience, and Sales.
• Recruiting may use AI-assisted tools for scheduling, note-taking, and workflow automation; candidates are notified before AI-assisted interview note-taking and may opt out.