Technical Account Manager (Cybersecurity)

Location: Remote within the United States; candidates must be based in the EST timezone. Listed locations include Atlanta, Boston, Florida, New England, New York, North Carolina, and South Carolina.

Salary: $155K–$165K base salary, with a bonus plan or commission structure depending on the role.

Company

hirify.global develops an Agentic Data Security platform that traces the full lifecycle of data and protects workflows against data loss threats.

What you will do

• Own the technical relationship for assigned accounts, including architecture, deployment, configuration, policies, integrations, and technical outcomes.
• Partner with customers during onboarding and rollout, developing agent deployment strategies, policy designs, and phased adoption plans.
• Monitor account health, agent coverage, usage patterns, risks, and underused capabilities; create and drive technical success plans.
• Guide customers through upgrades, feature rollouts, operating-system and infrastructure changes, and integrations with SIEM, SOAR, and UEBA technologies.
• Analyze, troubleshoot, reproduce, escalate, and resolve complex issues across endpoint agents, cloud and SaaS integrations, and platform configuration.
• Coordinate customer feedback with Product, Engineering, Development, and Operations, while supporting renewals, expansions, and risk mitigation.

Requirements

• 3+ years of hands-on EDR/DLP endpoint experience and expertise with DLP, Insider Threat, and CASB solutions.
• 3+ years in Technical Account Management, Solutions or Sales Engineering, Professional Services, Technical Support, or a similar customer-facing technical role.
• Experience deploying, supporting, and troubleshooting SaaS-based security products and endpoint agents on Windows, macOS, and Linux.
• Strong knowledge of networking, enterprise infrastructure, system software, services, drivers, agents, logs, diagnostic scripts, and process management.
• Experience with SCCM, GPO, Intune, registry configuration, PowerShell, MDM, application management, and basic terminal skills.
• Excellent English communication skills and availability aligned with the EST timezone are required.

Nice to have

• Experience as a TAM or in a proactive, account-owning role at a security or SaaS company.
• Background in L2/L3 or Escalation Engineering for EDR or DLP tools.
• Familiarity with SIEM, SOAR, and UEBA integrations.

Culture & Benefits

• Work remotely within the United States as part of the Customer Experience organization.
• Collaborate with Product, Engineering, Customer Success, Sales, Development, and Operations.
• Help build data security technology for the Agentic Enterprise.
• Compensation includes a market-aligned base salary with a role-dependent bonus or commission structure.
• Recruiting may use AI-powered tools for scheduling, note-taking, and workflow automation; candidates are notified before AI-assisted interview note-taking and may opt out.