Support Delivery Manager - Keystone

Location: Schiphol-Rijk, Netherlands; hybrid working environment with in-office and/or in-person expectations.

Company

hirify.global delivers intelligent data infrastructure, unified storage, integrated data services, and enterprise-grade storage services across Google Cloud, AWS, and Microsoft Azure.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of Keystone customers.
• Lead service and business reviews covering subscription health, utilization, capacity planning, forecasting, and customer objectives.
• Monitor usage, capacity consumption, and service health to identify risks and opportunities across the subscription lifecycle.
• Coordinate escalations and resolve customer concerns related to contracts, billing, maintenance, incidents, and service delivery.
• Analyze subscription trends and operational data to provide actionable recommendations and improve customer outcomes.
• Partner with Sales, Product Management, Engineering, Support, and Operations on renewals, expansions, and product enhancements.

Requirements

• Experience in Customer Success, Technical Account Management, Service Delivery, Professional Services, or a related customer-facing role.
• Strong relationship-building, stakeholder management, communication, and presentation skills.
• Proven ability to manage escalations and drive customer issues to timely resolution.
• Strong analytical and problem-solving skills, including interpreting usage and operational data.
• Experience with subscription-based, cloud, managed services, or consumption-based business models.
• Knowledge of enterprise infrastructure, storage, cloud, or hybrid cloud environments, plus familiarity with customer success and account planning methodologies.

Culture & Benefits

• Hybrid working environment supporting collaboration, connection, and flexibility.
• Culture focused on initiative, impact, ownership, bold thinking, and problem-solving.
• Inclusive workplace where individual differences are valued.
• Opportunities to work with global Keystone teams and cross-functional groups.

Hiring process

• Applications are reviewed through the hirify.global company website.
• Selected stages may use AI-assisted tools to support candidate evaluation, with final decisions involving human review.