Customer Experience Technical Assistant (Hosting)

Location: Fully remote, based in or associated with Heraklion, Crete, Greece

Company

hirify.global is a European ecosystem of more than 60 brands providing hosting, domain, email, e-commerce, server hosting, compliance, marketing, and collaboration solutions to SMB customers.

What you will do

• Provide technical support for hosting and related services through tickets, chat, and phone.
• Monitor infrastructure and identify service disruptions or probable infrastructure incidents.
• Escalate tickets to infrastructure teams and report bugs to developers.
• Mentor HelpDesk agents and communicate widespread problems and resolutions.
• Advise customers on service development, migrations, and cross-selling or upselling opportunities.
• Provide customer feedback and contribute to service development and continuous product improvement.

Requirements

• Good knowledge of Linux and Windows operating systems.
• Expertise with Plesk or cPanel.
• Knowledge of web and database servers, including Apache, MySQL, and MSSQL.
• Knowledge of mail services such as Postfix, Dovecot, SMTP, IMAP, POP3, and Sieve, plus DNS services such as BIND and PowerDNS.
• Expertise with CMS platforms such as WordPress and Joomla, along with strong troubleshooting and attention to detail.
• Professional written and verbal communication skills in Greek and English are required. Cooperation, initiative, self-leadership, and customer support skills are also expected.

Culture & Benefits

• Fully remote, full-time employment.
• Inclusive “come as you are” culture focused on respect, openness, and trusted collaboration.
• Opportunity to work with teams across a European ecosystem of hosting and SaaS brands.
• Access to a workplace connected with the Science and Technology Park of Crete and the Foundation of Research and Technology.
• Commitment to environmental and social sustainability through ongoing ESG initiatives.