Global Adv Ops Hosting Specialist

Location: Romania - Remote

Company

hirify.global provides tools, services, and support that help entrepreneurs build websites, attract customers, sell products, and manage their work online.

What you will do

• Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node, MySQL/MariaDB, DNS, and SSL/TLS environments.
• Investigate issues using logs, error messages, browser developer tools, SSH, Linux command-line utilities, and other diagnostic tools.
• Resolve email delivery and configuration issues involving SMTP, IMAP, mail routing, SPF, DKIM, and DMARC.
• Perform website and hosting account migrations, backups, restores, and data recovery activities.
• Investigate website performance, permissions, malware, compromised websites, and other hosting security issues.

Requirements

• At least 2 years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role.
• Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks.
• Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk.
• Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues.
• Comfort using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services.
• Excellent written English skills for delivering clear, accurate, and customer-friendly technical explanations.

Nice to have

• Experience in a dedicated second-line technical support environment.
• Experience with monitoring and alerting tools, server health checks, and incident management processes.
• Experience with APIs, webhooks, cron jobs, and scheduled tasks.
• Experience with cloud platforms, domain registrar processes, caching, CDNs, PHP limits, and database performance troubleshooting.
• Experience using AI-powered tools and technologies; hands-on experience with Claude Code is a strong advantage.

Culture & Benefits

• Remote work from home with occasional office visits for team events or meetings.
• Benefits may include paid time off, retirement savings or pension schemes, bonus or incentive eligibility, equity grants, an employee stock purchase plan, health benefits, and parental leave.
• Benefits vary by role and location.
• Focus on diversity, equity, inclusion, belonging, and employee resource groups.