Customer Service System Adminstrator (PCD)

Location: São Paulo, Brazil; on-site position. The listing also identifies the workplace type as in person and mentions remote work.

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, using technology and AI-powered insight to support smarter decisions and innovation.

What you will do

• Help customers resolve technical problems through chat, email, and Microsoft Teams.
• Provide concierge-level customer service while multitasking across support requests.
• Troubleshoot issues and work with back-office teams on escalations.
• Learn Microsoft 365, Excel, and various technology platforms.
• Develop toward second- or third-level escalation and other technical roles.

Requirements

• Knowledge of Windows, Mac, or Linux operating systems.
• Knowledge of help desk support, troubleshooting, problem-solving, and customer support.
• Active listening skills and flexibility to modify the approach and adapt to customer needs.
• Fluent English required.
• Position exclusively for People with Disabilities (PwD).

Nice to have

• Experience with Windows, Mac, or Linux operating systems.
• Expertise in troubleshooting and problem-solving.
• Experience in help desk support and customer support.
• Experience modifying approaches and adapting to customer needs.
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.

Culture & Benefits

• Inclusive culture focused on empathy, belonging, shared success, and customer success.
• Full-time schedule from 8:00 AM to 5:00 PM, Monday to Friday.
• Mentoring and opportunities for personal and professional development.
• Access to certifications and learning opportunities from Microsoft, Google, and Amazon.
• Be Well programs supporting financial, mental, physical, and social health.

Hiring process

• If referred by a hirify.global employee, select “Employee Referral” and enter the contact’s hirify.global email address when asked how you heard about the company.